Stephpedrock – General Booking Terms & Conditions

​

Last updated: Monday 3rd March 2026

​

These Terms & Conditions (“Terms”) govern all bookings, courses, coaching sessions, and related services provided by Stephpedrock (“we”, “us”, “our”) to clients (“you”, “your”). By booking any session, you agree to these Terms.

 

1. Booking and Payment
1.1 All bookings are confirmed only after payment is received in full, or the agreed payment plan is activated.
1.2 Payments can be made via the methods listed on the booking page, including single sessions or bulk coaching packages.
1.3 Prices listed are in GBP (£) and, unless stated, do not include VAT.
1.4 Bulk session packages must be used within the validity period specified at purchase. Unused sessions may expire unless otherwise agreed.

 

2. Cancellation and Rescheduling
2.1 Client Cancellations:
·    You may cancel or reschedule a session with at least 24 hours’ notice. 
·    Sessions cancelled or rescheduled with less than 24 hours’ notice are forfeited and cannot be refunded. 
2.2 Coach Cancellations:
·    If the coach must cancel, we will offer a mutually convenient alternative session. 
·    If no alternative can be scheduled, a full refund will be issued for the cancelled session. 
2.3 Bulk sessions: missed sessions cannot be carried forward unless agreed in writing.

​

3. Refunds
3.1 Due to the personalised nature of coaching, all bookings are non-refundable, except where required under UK consumer law.
3.2 If a session or package is materially misrepresented by Stephpedrock or cannot be delivered, a pro-rata refund may be issued.
3.3 No refund is provided for partial attendance of courses or sessions.

​

4. Attendance and Conduct
4.1 You must attend sessions at the scheduled time, ready and prepared to participate safely.
4.2 Repeated no-shows may result in termination of your package.
4.3 Clients must behave respectfully towards coaches and other participants. Unacceptable behaviour may result in removal from sessions without refund.

​

5. Safety and Personal Responsibility
5.1 Climbing and coaching activities carry inherent risks. You participate at your own risk.
5.2 You are responsible for your own safety, including:
·    Using proper equipment 
·    Following facility rules 
·    Informing the coach of any health conditions or injuries 
5.3 Stephpedrock is not liable for injury, loss, or damage arising from participation, except where caused by our negligence.

 

6. Coaching Packages and Progress
6.1 Coaching packages are designed to support skill development but results are not guaranteed. Progress depends on your effort, consistency, and application of coaching guidance.
6.2 One-off sessions or bulk packages do not include ongoing coaching beyond the sessions purchased, unless explicitly agreed.

​

7. Intellectual Property
7.1 All materials provided, including session plans, videos, and resources, are the intellectual property of Stephpedrock.
7.2 You may not copy, share, or reproduce these materials for commercial use.

​

8. Data Protection
8.1 Your personal data is handled in accordance with UK GDPR.
8.2 We collect personal information required for bookings, payments, and coaching delivery.
8.3 Your data will not be sold or shared outside of necessary service providers (e.g., payment processors).

​

9. Liability
9.1 Stephpedrock is not liable for indirect, special, or consequential losses arising from bookings.
9.2 Liability for direct loss or injury is limited to the amount paid for the session(s) booked.
9.3 Nothing in these Terms excludes liability for:
·    Death or personal injury caused by negligence 
·    Fraud or fraudulent misrepresentation 

​

10. Governing Law
10.1 These Terms are governed by the laws of the United Kingdom.
10.2 Any disputes will be subject to the exclusive jurisdiction of the UK courts.

​

11. Changes to Terms
11.1 Stephpedrock may update these Terms from time to time.
11.2 Clients will be notified of material changes via email or on the website.

​

12. Acceptance
By booking any coaching session, course, or package, you confirm that you have read, understood, and agreed to these Terms & Conditions.